Exotique Expeditions

Exotique Expeditions Pvt Ltd Delhi IndiaExotique IndiaExotique India DelhiExotique India Dwarka

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Exotique Expeditions Pvt Ltd Terms and Conditions

This agreement incorporates the terms and conditions, to provide services to any person(s) availing services from M/S Exotique Expeditions Pvt Ltd, and the person  ordering services shall be deemed to have read, understood and expressly accepted these terms and conditions, which shall govern the desired transaction or provision of such services by M/S Exotique Expeditions Pvt Ltd for all purposes, and shall be binding on the User. All rights and liabilities of the User  with respect to any services to be provided by M/S Exotique Expeditions Pvt Ltd shall be restricted to the scope of this agreement. There is no contract between M/S Exotique Expeditions Pvt Ltd and the client until the payment in accordance with the procedures laid down under payment terms and conditions is received in full by M/S Exotique Expeditions Pvt Ltd and the confirmation of services communicated by M/S Exotique Expeditions Pvt Ltd to the user.  The user/client will have to study, follow and abide by the terms and conditions of M/S Exotique Expeditions Pvt Ltd and absolve this Company of any claims for not understanding / reading the same.  

M/S Exotique Expeditions Pvt Ltd
 reserves the right to revise, amend or modify our TERMS policy at any time and in any manner it pleases.  

The rates quoted by us to any customer during the course of correspondence are generally valid for the period mentioned by us in our quote sheet.  In the event, the validity is not specified; please re-check the same with us once the date of your tour is finalized.  While most of the time, the rates by us are quoted in US Dollars.  Depending on the nationality of the traveler and convenience we can also furnish the rates in other currencies i.e. Euro, GBP or any other major currency acceptable by the service providers here in India.  Rates quoted are always based on the tax component applicable at the time of furnishing the rates. Any increase in tax structure, fuel charges OR any additional tax introduced by state/central Govt. between the time rates were quoted and during the course of fulfillment of the services, shall be payable by the customer/s availing our services. Any such increase will be communicated by us to the clients well before the commencement of your journey.

All rates, unless otherwise stated, are per person on twin share basis in currency as per the quotation or as mentioned on the rate sheet.  Once you confirm acceptance of the itinerary/rates and other inclusions and exclusions, rendered to you, you accept the terms & conditions laid down by  M/S Exotique Expeditions Pvt Ltd.

For most of the hotels in India, the check in time is 1400hours and check out time is 12 Noon.  Early check in (Without charges) due to early arrival of flights/train or other mode of transport will  totally depend on the availability of  rooms and also the hotel agreeing to offer the rooms for early check-in without extra charges.  Unless the rates are included for immediate occupancy of rooms at the hotel, we do not guarantee early check in / late check out.  

As per the guidelines from the Reserve Bank of India and concerned authorities, full payment should be remitted by the travelers on the rates quoted and agreed upon by the travelers before their arrival in India OR before the start of the services OR as agreed upon by Exotique Expeditions Pvt Ltd in writing.  The hotels and the airlines, depending on the period of travel, require us to guarantee the space booked with them, by making non refundable deposits on the time limits prescribed by them from time to time.  In order for us to hold the booking on definite basis, it is important that the travelers respect the time limit given by Exotique Expeditions Pvt Ltd.  Sometimes, the clients may be forced to delay the remittance of the payment due to some unforeseen circumstances. In such circumstances, the clients must inform us about the same so that we can try to get the time limit extended with the service providers. Extension of time limits will be communicated in writing all the times. In exceptional cases such as booking of air seats on concessional fares, Luxury Train Bookings, Hotel or Tour Package bookings during High Peak seasons,  full payment will be required in advance as per the policy of the hotels in India. 

Exotique Expeditions Pvt Ltd
offers the following different options  of payment to its customers:

Online Credit Card Payment : Our customers may  use our Secure Online Payments Gateway.  Since Exotique Expeditions Pvt Ltd work on a very low margin, the bank charges @ 4 % (Over and above the rate agreed for the travel arrangement) for online transaction will need to be paid  by the Customer.   We accept American Express, International Visa and Master Cards for all online payments.  As per the latest directions received from Card companies, to prevent unauthorized use of the cards for on-line payment,  Exotique Expeditions Pvt Ltd   may ask from the travelers,  a “Payment Authorization Form” (format will be provided by us )  and a copy of passport of the Credit Card holder and/OR front copy of the credit card, for the purpose of confirming the authentication of the transaction and security of the payments.  It is informed hereby by the Customer and the person making the payment  to unconditionally honor and pay to Exotique Expeditions Pvt Ltd , the charges towards  the services purchased by him/her/them, as and when billed the same by his/her/their bankers. 

While using the Online Payment Gateway of Exotique Expeditions Pvt Ltd , the customer is fully  aware and understands that the online bank charges of 4 % is the bank charges for making on-line payment and  not considered as the  part of the payment for travel arrangements and this payment of 4 % is totally non refundable even when the services are cancelled by the customers well ahead of the cut off period . The customer is also aware that the payment is refundable ‘only’ as per the cancellation policy of Exotique Expeditions Pvt Ltd.  The Credit Card holder, while using the Online Payment Gateway of Exotique Expeditions Pvt Ltd, hereby confirm and accept, that in no case after expiration of the cancellation date and / or after availing  the services,  the money will be refunded by the Company and  agree for no further chargeback in any case.

In the event the customer makes partial payment through the on-line payment of Exotique Expeditions Pvt Ltd and likes to pay the balance in Indian Rupees on arrival, a Money Encashment  Certificate issued by any authorized Indian money changing bank for equivalent (or higher) amount will be required along with a copy of passport of the customer making payment.  The agreement to accept the balance payment upon arrival of the clients in India should need to be approved by the office of Exotique Expeditions Pvt Ltd in writing.

Bank Transfer :   We also accept payment directly in our bank via Swift Transfer System. In such cases a copy of bank activity report (Telegraphic Transfer Report) may kindly be faxed / e-mailed to us for us to follow up with our bank for necessary credit.  The customers who prefer to remit the money to our bank directly may please ask for our bank details by email.

While receipt of the payment will be intimated to the customers immediately upon receipt of the funds, a copy of the invoice, payment receipt, original travel service vouchers train tickets/ air tickets and other travel documents (if any) will be handed over to the customer upon arrival in India. In the event, when there is sufficient time for travel and the customer wishes to receive the original travel documents by courier, the courier expenses etc. will be borne by the customer and will be payable to us in advance.  It is the responsibility of the customer to take care of their own belongings including Passport, Air Tickets, Travel Documents, cash and other valuables. The customers are advised to take care of their belongings and  not to leave anything at the hotel rooms, vehicles, monuments and other places of visit and Exotique Expeditions Pvt Ltd, will in no way, be held responsible for the belongings of customers.

After finalization of the tour services, if the customer requires some amendment in the bookings, the confirmation of amended services will be purely based on availability of space.  If the amendments call for any additional charges, the customer is liable to pay the additional charges.  Exotique Expeditions Pvt Ltd, will inform the customers of the additional charges (if any) before amending the arrangements .

Cancellation (for booking already confirmed)  are to be communicated to Exotique Expeditions Pvt Ltd by email / fax before the cut off period (generally , at least 45 days prior to the date of arrival for Individual Travelers and  60 days prior to the date of arrival for group bookings (or as communicated by Exotique Expeditions Pvt Ltd ). The refund, if any, for the cancelled arrangements will be made by Exotique Expeditions Pvt Ltd via Bank Transfer after deducting the cancellation charges and service charges.  The refund may take longer since this will require our getting the exact amount of cancellation charges levied by the hotels/other service providers.  The aprox time frame for the refund will be communicated by Exotique Expeditions Pvt Ltd to the customers well in time.

While the vehicles used by Exotique Expeditions Pvt Ltd are commercial vehicles and covers Insurance for the travelers, the policies of the Insurance companies are more complicated here. In the event of an accident, one needs to take approval from the Insurance Company for financial assistance and it may take some time before the same is approved.  Further the hospitals will require a deposit at the time of admission of the patient.  If by chance the patient is admitted at a hospital not in the panel of he Insurance company, the Insurance company may not give clearance for treatment at all. Keeping all these in view, we strongly recommend that all our clients take travel insurance(Comprehensive)  from country of Origin  not limited to cancellation, delays, loss of deposit, medical expenses, personal accidents, loss of baggage and personal effects.

Exotique Expeditions Pvt Ltd and all its staff members/Representative are committed to provide the best of the services and information to every customer. While offering any travel related service to the customer, we endeavor to ensure that all the information given by us are complete and accurate to the best of our knowledge.  We only act as an Agent between the customers and service providers i.e. Hotels, transporters, air line companies, Railways etc We neither guarantee nor take any responsibility for any complaint/ dispute between the customer and any hotel/railways/airlines or other service providers The customers are requested and required to check the details of the hotel/s, Airlines and other services through internet or through their own sources.

If the customer  feels  that the services provided by any hotel/airlines/transporters below their expectation or likes to make any complaint, we request our customer to send us a written note in detail through fax OR e-mail enable us to take up the matter with concerned service provider.  Being a Tour Operator, we will take up the matter strongly with the service proviers and revert back to the customers with the comments made by the service providers. However Exotique Expeditions Pvt Ltd, its staff member or associate does not take any responsibility for any compensation or refund due to any complaint made by the customer during or after the fulfillment of the services.

Generally the rates offered by us clearly indicates the inclusions/exclusions. In the event, the customers require a clarification on the same should intimate to us in writing and obtain clarification . We never include Service like International air tickets between  the customers originating country and India or vice versa,  travel insurance, special services / parties, personal expenses, tips, meals other then specified in the offer letter, camera fee at monuments etc.

Any additional expenses incurred during the fulfillment of the services, due to any unforeseen circumstances such as political closure, strikes, natural hazard, technical failure, flight or train delay / cancellation, sickness or any other unforeseen circumstances beyond our control, will be borne by the customer. Any additional tax introduced by the State / Central Govt. or any other concerned authority OR any hike in diesel / petrol rate, museum / monument entry tickets, guide fees etc incurred during the course of fulfillment of the tour, will be charged to the customers accordingly.

We do not take any responsibility for any loss, injury or damage to person/s or his/her/their property due to any natural reasons, accident, technical fault, strikes, riots, thefts, wars situation, civil disturbances, or any other reasons beyond our control

-  The customer  hereby agrees to use the services of Exotique Expeditions Pvt Ltd  at  sole risk. Neither Exotique Expeditions Pvt Ltd, its affiliates nor any of their respective employees, agents, third party content providers or licensors warrant that Exotique Expeditions Pvt Ltd will be uninterrupted or error free; nor do they make any warranty as to the results that may be obtained from use of Exotique Expeditions Pvt Ltd, or as to the accuracy, reliability or content of any information, service, or merchandise provided through Exotique Expeditions Pvt Ltd 

-  This disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, negligence, or under any other cause of action. Exotique Expeditions Pvt Ltd does not warrant that defects would be corrected or make any representations regarding the use or the results of the use of the materials in this site in terms of their correctness, accuracy, reliability, or otherwise. You (and not Exotique Expeditions Pvt Ltd) assume the entire cost of all necessary servicing, repair or correction. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you. User specifically acknowledges that Exotique Expeditions Pvt Ltd is not liable for the defamatory, offensive or illegal conduct of other users or third-parties and that the risk of injury from the foregoing rests entirely with user. 

-  In no event will Exotique Expeditions Pvt Ltd, or any person or entity involved in creating, producing or distributing www.exotique.in  software, be liable for any damages, including, without limitation, direct, indirect, incidental, special, consequential or punitive damages arising out of the use of or inability to use www.exotique.in  user hereby acknowledges that the provisions of this section shall apply to all content on www.exotique.in  

-  In addition to the terms set forth above, neither Exotique Expeditions Pvt Ltd/www.exotique.in , nor its affiliates, information providers or content partners shall be liable regardless of the cause or duration, for any errors, in accuracies, omissions, or other defects in, or un timeliness or un authenticity of, the information contained within www.exotique.in , or for any delay or interruption in the transmission there of to the user, or for any claims or losses arising there from or occasioned thereby. None of the foregoing parties shall be liable for any third-party claims or losses of any nature, including, but not limited to, lost profits, punitive or consequential damages. Neither Exotique Expeditions Pvt Ltd/www.exotique.in , nor its affiliates, information providers or content providers warrant or guarantee the timeliness, sequence, accuracy or completeness of this information. Additionally, there are no warranties as to the results obtained from the use of the information

Each and every client , shall deal with Exotique Expeditions Pvt Ltd  on an express and specific condition and understanding that notwithstanding any clause, provision, custom or usage, Exotique Expeditions Pvt Ltd shall not be liable to in any manner whatsoever in connection with the documentation, baggage, registration, reservation, transportation, insurance, accident, delay, cancellation, suspension, improper arrangements or any other eventuality.  The Client/s dealing with Exotique Expeditions Pvt Ltd shall be bound by this specific understanding and shall not bring, make or raise any action, demand or claim against Exotique Expeditions Pvt Ltd  and/or its employees, Directors and shall also indemnify Exotique Expeditions Pvt Ltd, if any claim is made or action is brought by any party claiming through the client against it because of his dealing with Exotique Expeditions Pvt Ltd and shall always keep Exotique Expeditions Pvt Ltd and or it's employees fully indemnified against any claims howsoever caused.

No claim or complaint of whatsoever nature and or any claim for damages shall be entertained and or admitted for consideration if lodged with Exotique Expeditions Pvt Ltd beyond 15 days of end of our services. Whilst every effort has been made to ensure that the information contained in the  quote/rate sheet, website, brochure, is correct to the best of our knowledge,  Exotique Expeditions Pvt Ltd  reserves the right to vary, amend, cancel, withdraw, and change the operator, services without any prior notice to anyone.

The legal interests of the content available on the website www.exotique.in  , is represented by  Exotique Expeditions Pvt Ltd. The content posted on the website www.exotique.in is the property of Exotique Expeditions Pvt Ltd. and any unauthorized commercial exploitation of the same as well as unlicensed use of the content posted on the website/s of Exotique Expeditions Pvt Ltd., the name and logo of the Company is unlawful.  



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